Outpatient clinics are held in the main Outpatient Department unless your appointment card indicates otherwise. Download the floor plan below to locate the department. If you are unsure, please ask a member of staff for assistance.
Download a floor plan of Stirling Royal Infirmary
Patients on low income, or who receive Income support, Working Family Tax Credit or Exemption Certificate HC2 and HC3, can apply to the hospital Cashier to claim back the cost of travel by public transport to and from the hospital. All other claims must be made to your local Department of Social Security office.
If an appointment has been arranged for you, but is not convenient, please contact the appointments office to make alternative arrangements. The contact number will be given with your appointment card.
If you are not able to attend for any reason, please tell us as soon as possible so we can reschedule your appointment and arrange for someone else to be seen in your place. Office hours are 8.30 am - 5 pm on Mondays - Thursdays, and 8.30 am - 4.30 pm on Fridays.
When you contact the hospital, please quote your hospital number, which you will find on your appointment card.Our reception staff will welcome you and complete the very few formalities required.
Patients are called according to appointment times given. Some patient consultations can take longer than others and this can affect the appointment system.
Delays may be caused because investigations have to be carried out after patients have been seen by medical staff. Occasionally, medical staff may be delayed in theatres or on the wards however, if this happens and you have to wait, our clinical staff will give you an explanation.
If the doctor asks you to book in for another appointment, please make sure you return to the reception desk where you will be given the date and time of your next appointment.
A shopping area in the Foyer includes a Bank of Scotland Autoteller, newsagent and coffee shop.
The WRVS Cafe is in the link corridor to the Queen Elizabeth Wing.There are public telephones in the entrances to the main Outpatient Department, Accident & Emergency Department and Windsor Unit entrance.
These are available throughout the hospital. If you need a wheelchair, please speak to the reception staff when you arrive.
NHS Forth Valley operates a strict NO SMOKING policy.
A translation service is available if you have special needs because of a sight, mobility or hearing difficulty, or if English is not your first language. Please contact the main reception before your visit.
If you want to make a suggestion or complaint, please speak to the clinician in charge of your care or ask to speak to the member of staff in charge of the department, in order that matters are dealt with as quickly and directly as possible. If you do not feel comfortable doing this, our Complaint Service staff can offer advice and support towards dealing with any concerns:
01324 678530
Email:
complaints@fvah.scot.nhs.uk
If you are not satisfied with the explanation given to you, you may be able to take your case to the Scottish Public Services Ombudsman (SPSO), 4 Melville Street, Edinburgh, EH3 7NS.
Contact information and travel directions
There are two bus services that stop at the hospital.
If necessary, your General Practitioner will arrange an ambulance for you.
There is car parking at the Queen Elizabeth Wing, and near to Maternity Department.
There are also designated setting down points at all main clinics. Please use these facilities and then park in one of our car parks, which are signposted.
The hospital telephone number is 01786 434000.