We try to achieve a high standard of services, and are always looking for ways to improve them, but we recognise that at times we could do better and that sometimes things go wrong. If you have a comment or complaint we want to hear about it. Firstly, please raise your concerns with a member of staff involved in your care or close to the cause for concern. They are usually best placed to discuss things and resolve the issue speedily.
If you are unhappy with the way that member of staff responded to your comment or complaint, or if you would prefer to discuss the matter with someone else, please contact our Patient Relations and Complaint Service. A member of staff there can guide you through the process of making a complaint and can also help you find other sources of help and information.
NHS Forth Valley Patient Relations and Complaints Service
Forth Valley Royal Hospital
Tel No: 01324 566660
We've had some lovely feedback from our services users regarding the quality of care they've recieved from NHS Forth Valley. If you have some positive feedback you'd like to share with us then please get in touch. You can email your feedback online via our feedback/suggestion form or write to us at,
NHS Forth Valley
Castle Business Park
Health Rights Information Scotland (HRIS) have produced a number of publications that give details of your rights in relation to NHS healthcare, including how to make a complaint.
If you are unhappy with any matter relating to a General Practice (doctor's surgery), Dentist, Optician or Pharmacy (chemist) you should raise your complaint with the Practice Manager. If you are not comfortable dealing direct with the Practice or Pharmacy, contact our Complaint Service staff at the number shown above, as they can offer advice and support towards making the complaint resolution process easier in such circumstances. If you are unhappy with the response made by the Practice or Pharmacy to your complaint, you can take the complaint to:
Scottish Public Services Ombudsman
4 Melville Street
Telephone: 0800 377 7330
The Patient Advice & Support Service is an independent service which provides free, accessible and confidential information, advice and support to patients, their carers and families about NHS healthcare and can be accessed through your local Citizens Advice Bureau.