Our Internal Audit Report on Waiting Times Arrangements has now been published:
The Patient Rights (Scotland) Act advises that once a patient has been diagnosed as requiring inpatient or day case treatment and has agreed to that treatment, that patient's treatment must start within a maximum of 12 weeks of the treatment having been agreed.
NHS Forth Valley will offer a treatment date within this guarantee to all eligible patients. There are some exemptions to this guarantee,
From January 1 2008, NHS Forth Valley introduced a new way of counting waiting times for appointments and admissions to hospital. The new system was designed to ensure that
It is effectively a 'clocking' system with a start time given along with a guarantee that the patient is treated within 18 weeks.
Around 5,000 people a year fail to turn up for outpatient appointments in NHS Forth Valley but this new procedure places responsibilty on people to give reasonable notice when they are unable to attend.
Hospitals will give patients reasonable notice of appointments and offer 2 alternative dates.
If a patient cancels, the waiting time will be counted from the day of cancellation.
If a patient fails to turn up without giving prior notice, the waiting time will be re-set to zero from the day they were supposed to attend.